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FAQs

You will find answers to most commons queries on this page; if more assistance is needed please email info@wyemart.com

My order

How to cancel your order

Once your order has placed, it can be processed immediately, we will endeavour to meet your request but it may not be possible to cancel your order.

How long will my order take?

Delivery times will vary depending on which products you have purchased. On average we aim to dispatch your order the following working day from your order. Postal times will vary, but on average it takes 4 working days for your order to arrive, however if it is later than this, it may be delayed in the post. With this in mind, please allow 10 working days before contacting us with regards to your order.

UK Delivery’s

Normally a parcel arrives within 4 days. In a rare occurrence it can take longer if the weather has been bad or other circumstances with the post office, so we ask customers to allow up to 30 days for a parcel to arrive before making a claim.

International Delivery’s

Normally a parcel arrives within 9 to 10 days. In a rare occurrence it can take longer if the weather has been bad or other circumstances with the post office, or customs. So we ask customers to allow up to 30 days for a parcel to arrive before making a claim.
If an item is currently unavailable at our supplier we will endeavour to source this as quickly as possible and will update your order history with the latest information. If you place an order with titles with differing availability and want these dispatched together, the whole order will be held until all items are available. Your credit card will not be charged until the order is dispatched.

Where is my order?

All orders are dispatched via Royal Mail. Please please allow 10 working days (Monday through Friday) before contacting us.

Other Marketplaces.

Should you require any further information of your order which was placed on another marketplace then you need to contact us via the website where you placed your order.

Delivery

Do you deliver overseas?

At present, we only deliver to addresses within the UK.

Can I change the delivery address on my order?

Your order will be dispatched to the delivery address entered when you placed your order, you must cancel and reorder.

Which address will my order be delivered to?

Your order will be dispatched to the delivery address entered when you placed your order and confirmed in your order confirmation email.

VAT

All prices include VAT at at the current rate. Books are zero rated.

Payment

Payment is made with either Paypal or a Bank Transfer.

How can I get a refund for an item bought online?

Items must be returned within 14 days of receipt. Please see our returns and exchanges policy for more information. Certain items that can copied cannot be returned if the seal is broken, unless the item is faulty.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 40% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense.

Product Descriptions

Wyemart and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Wyemart that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause.
The image provided on our listings is a stock image and is for illustrative purposes only; whilst every effort is made to keep up with publisher changes through format and edition releases it is not always possible. The book cover, binding and edition may vary from the one shown.

Collectible books

Will be signed, a limited first edition, out of print, or have other desirable qualities that could reasonably be assumed to increase the book's value to a collector.

New books

Brand-new, unused, unread and in excellent condition.

Used Items

Like New

An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Books may contain a remainder mark on an outside edge, but this should be noted in the listing comments. Any accompanying CDs or DVDs must be present and any access codes relating to the same, or to other content, must be present and unredeemed.

Very Good

A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Any accompanying CDs or DVDs must be present and any access codes relating to the same, or to other content, must be present and unredeemed.

Good

A copy that has been read but remains in clean condition. All pages are intact and the cover is intact (including the dust cover, if applicable). The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels. Books may have any accompanying access codes for additional or replacement content missing or redeemed.

Acceptable

A readable copy. All pages and the cover are intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but notes cannot obscure the text. Books may have any accompanying access codes for additional or replacement content missing or redeemed.